State Farm® Insurance Agent Glynn Lockaby

"Alec provides great customer service. He returns calls promptly and answers questions in a way that is detailed and understandable. He is friendly and personable!!"

"Normally I don't answer unrecognizable calls, but was I happy to here Caroline on the other end offering to lower my auto insurance by half of what I am (was) currently paying, it was a no brainer she was very professional, knowledgeable and most importantly understanding of not only what I needed but wanted so Caroline and all of Lockaby State Farm staff thank you!! and I truly recommend everyone give Glynn Lockaby State Farm an opportunity to help you with your insurance needs once again Thanks"

"Caroline was very helpful and made the process smooth and simple. She answered all my questions. I will definitely recommend her to anyone looking to change insurances!"

"Caroline was extremely helpful and made the process a breeze!"

"I had an amazing experience, Caroline helped me with some excellent prices, and O think it was by far the best deal!"

"Brittany was outstanding to work. She is very knowledgeable, courteous and recommended the appropriate coverage for our home."

"My agent, Jacqueline Scott, was extremely thorough and professional throughout the entire process. She walked me through my coverage in detail, answered all of my questions (as well as laughed at my jokes), and made sure I understood not just what I have—but what I actually need. I appreciated the balance of expertise and transparency, especially when reviewing my auto and condo policies. It’s rare to find someone who takes that level of care. I’d absolutely recommend them."

"Working with this branch to organize my renters insurance was amazing! Caroline was extremely helpful and all follow up communications were kind, clear and prompt. I look forward to working with her again in the future."

"Caroline did an amazing job signing me up for my first term life policy. Would definitely recommend talking to her for future insurance needs!"

"Great Job! I recently worked with Jacqueline Scott on reviewing all the details of my State Farm Auto & Home Insurance, and I couldn’t be more impressed with the experience. She was an excellent communicator, walking me through each of my options clearly and patiently. What really stood out was her exceptional customer service. Jacqueline went above and beyond to help me secure the lowest possible price while still making sure my coverage needs were fully met. With her guidance, I was able to make confident, informed decisions about the levels of insurance that were right for me. Together, we were even able to maximize my coverage while minimizing my expense—something I know management may not always want to hear, but it’s exactly the kind of service that keeps customers like me loyal. I’ve been with State Farm for many years, and experiences like this are the reason why. Jacqueline is a true asset to State Farm, and I’m grateful for her professionalism, knowledge, and genuine care for her customers."

"Caroline helped me choose the best insurance policy for me, was very patient, and explained what everything meant during the process"

"Excellent service. Very professional."

"Fantastic customer services!! They make things easy 🤩"

"Customer service is on point! Very helpful was able to help. Remind me to get the new car we purchased insured! Staff has always been super helpful. We are pleased to be customers of them!!"

"Brittany is patient, knowledgeable, and incredibly helpful as my personal risk advisor. The Glynn Lockaby office is straightforward and approachable. I’ve been a customer for over two years and counting—highly recommend!"

"Alec was great very considerate of my time and helped me get the best rate!"

"I had a great experience setting up a policy, Alec was extremely helpful and responsive."

"She was very helpful and got me the best rates out of all the insurance companies I contacted."

"Alec listened to my request and responded appropriately with quotes. He did not badger me and was extremely pleasant & responsive to work with."

"Glynn’s office is awesome. Brittany is always so helpful and knowledgeable. Give her a call if you need help with your home/auto/life insurance needs!"

"I really want to thank Alec for all the help. He was proactive in reaching out, quick to respond to all my questions, and got me exactly the policy I was looking for which saved me thousands of dollars. I would recommend this agency to anyone looking for better rates and coverage."

"I have been with this agency for 30 years. Glenn Lockaby has been my agent for 28 yrs. His staff especially Jacqueline has been professional, knowledgeable and expedient in taking care of any issues you may have."

"Unfortunately, Glynn and his team cancelled and restarted my insurance policy without notifying me, leaving me unknowingly without home insurance for six weeks during spring 2025, while we were working on a major home renovation. Glynn did not respond to my calls asking for clarity on what happened, nor did he offer any sort of apology. Of course, I switch providers but am still in shock that he would completely ignore this."

"Fantastic to work with Jacqueline Scott. She is very thorough and responsive. I recommend her services."

"We are most grateful for the time and patience shown to my spouse by Ms Scott. She was the epitome of outstanding customer service graciously accommodating special needs!"