State Farm® Insurance Agent Glynn Lockaby
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Telinha Cadente
August 30, 2024
5
out of
5
rating by Telinha Cadente
"I worked with mark to get my car and home insurance and he not only was very professional, kind and patient but he also saved me a great amount of $ with a bundle discount. I definitely recommend this office if you are looking for great customer service and great insurance."
We responded:
"Telinha, Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Mark was able to assist you with your car and home insurance needs and that you found his service professional, kind, and patient. It's great to know that you were able to save a significant amount with the bundle discount. Your recommendation means a lot to us, and we are delighted to have you as a valued customer. If you ever need any further assistance, please don't hesitate to reach out. - Glynn"
Rey Cintron
August 23, 2024
5
out of
5
rating by Rey Cintron
"It is always a pleasure dealing with Glen Lockaby. They always make my insurance process with ease weather is adding or deleting a vehicle. I have been with them over 10 years and highly recommend them to any persons looking to insure a vehicle"
We responded:
"Rey, Thank you so much for the review! Also thank you for putting your trust in my team over the years! We are here if you need anything at all!"
Judy Vanbourgondien
August 21, 2024
5
out of
5
rating by Judy Vanbourgondien
"I called Cicely today for renters insurance for my daughter. She was wonderful to speak with and was so helpful! She made the process so easy!! Thank you so much!!!"
We responded:
"That's great to hear Judy! Thank you so much for the reviwew!"
kunti sandanshi
August 21, 2024
5
out of
5
rating by kunti sandanshi
"Mark helped me a lot, he was quick with his responses and explained everything patiently. I definitely recommend them. They are amazing!!"
We responded:
"Thanks Kunti! We are here to help if you need anything at all!"
Aubrey Kelly
August 21, 2024
5
out of
5
rating by Aubrey Kelly
"Working with Cicely Carroll was fantastic! State Farm made the process of getting auto insurance straightforward and easy. I highly recommend their services!"
We responded:
"Aubrey, Thank you so much for the review! It's great to hear we were able to help with the car Insurance and we really appreciate the opportunity!"
James Blair
August 21, 2024
5
out of
5
rating by James Blair
"Great !"
We responded:
"Thank you James! Have and outstanding week! "
Tayla Bibb
August 20, 2024
5
out of
5
rating by Tayla Bibb
"I had an excellent experience working with Cicely Carroll for my renters insurance! She was very helpful and patient throughout the entire process. This was my first time looking into insurance for anything, and I was a bit nervous about the process. I really appreciate how Cicely Carroll made everything stress-free and even enjoyable. Highly recommend!"
We responded:
"Thank you so much for the review Tayla! I’m glad Cicely was able to help! We are always here if you need anything else! -Glynn"
Ryan Fendt
August 16, 2024
5
out of
5
rating by Ryan Fendt
"Incredible customer experience. Super quick and easy. Highly recommend!!!"
We responded:
"Thank you so much for the Review Ryan! "
Stetson Ponder
August 10, 2024
5
out of
5
rating by Stetson Ponder
"Cicely Carroll was incredibly helpful, quick, and got me and my roommates a great rate on renter's insurance! I had a policy created and uploaded within 20 minutes of calling her office. And I think 15 of those minutes were included in her lunch break. She is the best!"
We responded:
"Thanks for the review Stetson! I hope you have a great weekend!"
Jamal Burke
August 9, 2024
5
out of
5
rating by Jamal Burke
"Jacqueline Scott always provides outstanding customer service. She takes the time and care to make sure I am aware plus knowledgeable about all my options concerning State Farm’s services has to offer."
We responded:
"Thank you so much for the review Jamal! We are lucky to have Jacqueline on our team and I will definitely pass on your kind words to her! Have a great weekend!"
Joshua Farne (Josh)
August 7, 2024
5
out of
5
rating by Joshua Farne (Josh)
"Alec and Brittany we're excellent setting up my insurance policy, they even followed up to make sure if I had any questions! Great service"
We responded:
"Thank you so much for taking the time to leave us a review Josh! We are always here if you need anything at all!"
Ester Buezo
August 7, 2024
5
out of
5
rating by Ester Buezo
"They’re quick, efficient and so easy to work with! The process to get a policy was smooth, they’re my first choice 🤷🏽♀️"
We responded:
"Thank you so much Ester! We are here if you need anything at all! Enjoy the rest of your week!"
Brian Muffly
August 2, 2024
5
out of
5
rating by Brian Muffly
"New to the area and in need of auto and home insurance with a quick turnaround, we turned to Mark for our insurance needs. He was extremely professional, thorough, appropriately communicative, and efficient. Would strongly recommend, and wouldn’t think twice about referring him to a friend or family member."
We responded:
"Thank you so much for your kind words and for taking the time to leave such a positive review! We're thrilled to hear that Mark was able to assist you with your auto and home insurance needs efficiently and professionally. Your recommendation means a lot to us, and we are grateful for the trust you've placed in our services. Welcome to the area, and please don't hesitate to reach out if you need anything in the future! - Glynn"
Martina Bagwell
August 2, 2024
5
out of
5
rating by Martina Bagwell
"Very helpful, Great service!"
We responded:
"Thank you so much for the review Martina! We hope you have an outstanding weekend! -Glynn"
J Thomas
August 1, 2024
5
out of
5
rating by J Thomas
"Mark was great, and very informative, and Kind. Appreciate the help."
We responded:
"Thank you so much for the review J! "
Cristian Medina
July 23, 2024
5
out of
5
rating by Cristian Medina
"Mrs. Cicely works wonders! Enjoyed chatting with her as she made the process as effortless as possible."
We responded:
"Thank you so much Cristian! We really appreciate you!"
aarongage
July 8, 2024
5
out of
5
rating by aarongage
"Mark was awesome as I tried to bring my car insurance over to join my home owners insurance. Seamless process for quoting and easy switching to State Farm. I saved a lot compared to what USAA quoted. Thanks"
We responded:
"Great to hear Mark was able to help! Thank you so much for the opportunity!"
Brian Loucy
June 26, 2024
5
out of
5
rating by Brian Loucy
"Cicely was great throughout our rapid multiple interactions over the past 2 days! She helped us price out and switch both our home and auto policies, with significant savings. It is often hard to find great customer service these days, but we found it with Cicely, and I have no doubt they will be just as great if we need to file a claim (although we will hope to avoid that)!"
We responded:
"Thank you so much for the review Brian!"
toja
June 15, 2024
5
out of
5
rating by toja
"Not only was Ms. Jacqueline Scott knowledgeable, friendly, efficient and thoughtful, she helped me to save money on my premium and helped me fill an important insurance gap which means I won't have to worry about what life swings at me. Thank you so much Jacqueline!"
We responded:
"Thank you so much for the review! "
Zack Davis
June 12, 2024
5
out of
5
rating by Zack Davis
"Kimberly G. was amazing to work with! From the jump Kimberly made the process so easy - she gave us very competitive rates, had great communication, timely (and proactive!) responses throughout our policy, etc she truly gave us a 10/10 experience & if we didn't move out of state we would've never considered changing, but she even provided solid local SF contacts in our new city. 5 stars isn't enough!"
We responded:
"Thank you so much for the review Zack!"
Mark Hibshman
June 7, 2024
5
out of
5
rating by Mark Hibshman
"Team Lockaby is simply outstanding! They provide top notch service plus they are both knowledgeable and friendly. Highly recommend!"
We responded:
"Thanks Mark!"
Caio Cardoso
June 6, 2024
5
out of
5
rating by Caio Cardoso
"Cecily was great! Explained every product and price very well. Extremely clear about what I was paying for and easy to work with"
We responded:
"Caio, Thank you so much for your kind words! We are thrilled to hear that Cecily provided you with exceptional service. We pride ourselves on our team's ability to explain our products and prices clearly, ensuring that our customers have a transparent and hassle-free experience. We appreciate your feedback and look forward to serving you moving forward!"
Lillia Evans
June 3, 2024
2
out of
5
rating by Lillia Evans
"Kimberly the math aint mathing and that's the problem."
We responded:
"Lillia, Thank you for taking the time to share your feedback regarding your experience and thank you for chatting with me on the phone about it yesterday. I genuinely appreciate your input as it helps us identify areas for improvement. I apologize for any frustration or inconvenience and understand that clear and timely communication is essential for a positive customer experience, and we regret falling short of your expectations in this regard. I have taken your concerns seriously and have already initiated internal discussions to address this. Our team is working diligently to enhance our communication processes to ensure that we provide prompt and effective responses to our customers' inquiries. Your feedback is invaluable to us, and we will use it as an opportunity to improve and deliver a better customer experience moving forward. If you have any further concerns or questions, feel free to reach out directly to me. Thank you again for bringing this to our attention, and I appreciate your understanding as we work towards improving our communication processes. -Glynn "
Karen Olivares
May 10, 2024
5
out of
5
rating by Karen Olivares
"Kimberly is the friendliest and most helpful agent you can imagine. She explained everything clearly and went above and beyond to help me find savings. I highly recommend this business"
We responded:
"Thank you so much for the review Karen! I hope you are having an outstanding Mother’s Day weekend! "
Jordan Alejandre
May 1, 2024
5
out of
5
rating by Jordan Alejandre
"Kimberly was so great and helpful with just random questions and things needed on my future insurance"
We responded:
"Thanks you so much for the review Jordan!!! "